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Declaration of Availability

Availability Statement

Introduction to the declaration

The Marshal's Office of the Małopolska Region undertakes to ensure the accessibility of its website in accordance with the provisions of the Act of 4 April 2019 on digital accessibility of the websites and mobile applications of public sector bodies. The Declaration on Accessibility applies to the website.

Date of publication of the website: 2019-06-12.

Date of last significant update: 2019-09-23.

The website partially complies with the Act of 4 April 2019 on digital accessibility of the websites and mobile applications of public sector bodies


  • Some page elements have a low contrast ratio,
  • PDFs posted on the site are not fully accessible to disabled people,
  • Not every video published on the site has subtitles and audio description,
  • Omission of the heading levels.

Statement made on 2019-09-23

Last reviewed and updated 2023-02-21

The statement was made on the basis of a self-assessment carried out by a public body.

Feedback and contact details

In case of problems with the accessibility to the website, please contact:

Marek Pietras - Digital Accessibility Coordinator at the Marshall's Office:

E-mail adress:
Telephone: 12 63 03 502
Mobile phone: 516 676 510 (Text message).

Attention! Please note that the same procedure can be used to submit requests for inaccessible information and to submit requests for digital accessibility.

We kindly inform you that according to the Act of 4 April 2019 digital accessibility of websites and mobile applications of public sector bodies, anyone has the right to request a public entity to make a designated website, mobile application or their elements digitally accessible, or to provide alternative access, under the conditions set out in the Act. In the case of refusal, the person making the request may lodge a complaint pursuant to the provisions of the Act of 14 June 1960, Code of Administrative Procedure, and also notify the Ombudsman:

Architectural accessibility

Architectural accessibility:


  1. Racławicka 56 Street Building A
  2. Racławicka 56 Street Building B
  3. Basztowa 22 Street
  4. Zacisze 5 Street
  5. Zacisze Street 7
  6. Królewska 57 Street
  7. Wielicka 72 Street Building A
  8. Wielicka 72 Street Building B
  9. Radziwiłowska 1 Bulding


  1. Tarnów Branch Office, 5–9 Solidarności Avenue
  2. Nowy Sącz Branch Office, 52 Jagiellońska Street
  3. Oświęcim Branch Office, 1 Górnickiego Street
  4. Nowy Targ Branch Office – Local Information Point of the European Funds in Nowy Targ, 44 1000-lecia Avenue
  5. Miechów Branch Office, 10 Warszawska Street
  6. Zakopane Branch Office, 7 Kościeliska Street
  7. Local Information Point of the European Funds in Tarnów, 10 Wałowa Street
  8. Local Information Point of the European Funds in Nowy Sącz, 3 Wazów Street
  9. Lokalny Punktu Informacyjny Funduszy Europejskich w Nowym Targu, al. 1000-lecia 44
  10. Local Information Point of the European Funds in Nowy Sącz, 3 Wazów Street

The characteristics of individual buildings considering the minimum requirements of architectural accessibility in accordance with Article 6 of the Act of 19 July 2019 on ensuring accessibility for persons with special needs are posted on the pages of the Bulletin of Public Information (BIP) of the Office.

There is an external information board at each of the Office's locations. In addition, there are information boards inside the buildings with the floor and room numbers occupied by the Office. In multi-storey buildings there is similar information in the passenger lifts. In most locations, there is a customer service desk and/or a reception at ground level, which provide information on the layout of the rooms in the building. Voice information is also included in the description of architectural accessibility of buildings on the Office's BIP website

The Office provides access to the buildings for people using an assistance dog.

In case of evacuation in the buildings, the Voice Alarm System, audible signalling or alarms are activated, depending on the location. In other locations, public address horns and voice announcements are used to signal the alarm.

In all locations of the Office, evacuation of persons with special needs is based on the support provided by post holders designated for evacuation in each location/on each floor of the building.

Information and Communication Accessibility

The Office provides a sign language interpreter service available from the website The customer using this form of communication can make a remote connection with an interpreter or use this service in the Office, wherever there are properly equipped workplaces – computer with a camera, access to the Internet, microphone/speaker. The service is available at all locations of the Office. Designation of the sign language interpreter service – a pictogram of signing hands – is located at customer service points and near secretariats in locations without separate service areas.

Communication support for the hearing impaired is provided by induction loops located in the following locations:

  • at 72 Wielicka Street (building B) – Main Information Point of the European Funds and conference room No. 106,
  • at 56 Racławicka Street (building B) – Customer Service Point (ground floor) and the Małopolska Regional Assembly Room (7th floor),
  • at 22 Basztowa Street – customer service point (ground floor),
  • at the Local Points of the European Funds – customer service desks.

On the website of the Office there is information about the scope of activities of the Office in Polish Sign Language and a file containing the machine-readable text.

The Office's website contains information about the scope of the Office's activities in easy-to-read and understand text (ETR)..

At the request of a person with special needs, the Office shall provide service in the requested form.

In the case of a request for service to a customer with special needs in a room located immediately outside the entrance to the building of the Office, the employee carrying out the service shall go down to the customer. The request for this type of service may be submitted through the reception, by telephone 12-630-33-33 or via e-mail

Accessibility Coordinators at the Marshal's Office

Marta Zając - Coordinator for Architectural and Information and Communication Accessibility

Telephone: 12 63 03 250
E-mail adress:

Marek Pietras - Coordinator for Digital Accessibility

Telefon: 12 63 03 502
Mobile phone: 516 676 510 (TEXT MESSAGE)
E-mail adress: